Outbound
Outbound calls are those made by a contact center to a third party, usually a customer or partner organisation. In most sales, marketing, and research contexts, calls are made automatically via a predictive dialer which then assigns agents to each answered call.
Inbound
An inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions.
Surveys
Customer service center surveys tell you if customers are satisfied or not, and why they are either satisfied or unsatisfied. Survey results identify what has to be done to achieve consistently high levels of customer service and customer satisfaction, leading to increased customer loyalty and sales. Taking action based on customer service survey results enables companies to turn call center sales and service transactions into positive memorable experiences.
Lead Follow Up
Lead follow up is a mechanism where a lead is contacted and interacted with based on their interest shown in a product or service
Client Care
Client care is one the most important functions that will help inbound and outbound call centers secure long term customers for their clients.
It will also stimulate word of mouth and spawn brand advocates. Phenomenal service is what allows organisations to continuously grow, engage with new customers and tap into new markets. We’re excited to embark on this new journey with you and offer guidance.
Collections
Collections Outsourcing (both Inbound & Outbound) has grown exponentially during the past decade. Moreover, collections is a very difficult task and many of our customers find that the most effective solution is to outsource to our domestic or international agencies. Below are some of the way outsourcing collections can help improve your bottom line: